Structure, reproducibility, and ongoing optimization are key to success. The goal is to get everyone on the same page regarding ever-evolving IT ops and organizational standards through a living, internal reference document. The primary purpose of standard operating procedures is to standardize IT operations, day-to-day tasks, and multifunctional protocols in a visual and consumable way to ensure consistency, replicability, and a structured approach to continuous process improvement. What is the purpose of standard operating procedures? These operating procedures should be visual, sort-able, and accessible for organizational alignment, transparency, and process/performance management. These are compiled into a shared collection of SOPs. These accompanying SOPs serve as the “how-to guide'' that ensures those recurring processes are executed consistently.Ī standalone SOP document details a single IT task, initiative, and responsibility. However, a process-focused document is often accompanied by standard operations guidelines. The latter is for high-level planning of organizational vision, project portfolio, goals, and expectations. That said, don’t get tactical SOP documentation confused with strategic process documentation in IT program management. Think of it as an ultimate “how-to playbook” with replicable processes, dependencies, IT roles and functions, or even your entire organizational structure. Standard operating procedures are typically compiled into a formal set of do-it-yourself instructions. SOPs are tactical action plans for organizing, systematizing, and completing routine processes, tasks, and deliverables. Wrap Up: Standard Operating Procedures for Process Improvement What are SOPs?
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